Before you place an order on OOutlett.com, please make sure you have left your most recent contacts, including but not limited to, your phone no, email and address in which the shipment should be delivered to. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers
Once your items have shipped, you will receive an email containing an air waybill number to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account and selecting My Account, followed by Order Status.
In order to speed up our shipment, we have allied with global expedited shipping companies, including but not limited to FedEX, UPS, SF, it typically takes a week to arrive destination. However, in some cases, due to holiday sales to delay in custom clearance, shipment to your desired destination might take longer time. In addition, please note, if your delivery is above a certain value, you will not have the option to opt out of signature confirmation. This is to insure the safe arrival of your order.
Taxes and Duties
International customers buying products from OOutlett are recipients and importers of cross border ecommerce and must comply with all laws and regulations of the destination. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country.
Please contact your destination local customs office or visit their official website for more details. In some cases, delays may occur due to customs clearance procedures which will affect our delivery time.